Communication excellence Suite (5 MODULES)

Effective communication is a master skill of successful people. Understanding how people communicate and interact with each other is essential for building lasting rapport and strong relationships.

Listening is more than just hearing, and learning to ask the right kind of questions at the right time is a learned skill, that takes knowledge and practice.

Over half of communication is non-verbal, so knowing how to read hidden messages in a conversation gives you a unique advantage and insight into other people's personalities and agendas.

These 5 modules on communication effectiveness will give you the tools necessary to better interact with others, and build a strong foundation of communication.

Communication Essentials (Communicating Clearly With Others)

Length: 27 minutes
  • Topic 1: Communication Statistics
  • Topic 2: Communication Elements
  • Topic 3: Communication Process
  • Topic 4: Communication Barriers
  • Topic 5: Verbal Communication
  • Topic 6: Vocal Qualities
Launch Course

Questioning Skills (Asking Your Way To Success)

Length: 30 minutes
  • Topic 1: Questioning Introduction
  • Topic 2: Open & Closed Questions
  • Topic 3: Verification Questions
  • Topic 4: Strategic Questions
Launch Course

Listening Skills (Hearing Beyond Words)

Length: 31 minutes
  • Topic 1: Understanding Listening
  • Topic 2: Listening Levels
  • Topic 3: Listening Distractions
  • Topic 4: Using Feedback
  • Topic 5: Lowering Resistance
  • Topic 6: Listening Best Practices
Launch Course

Non-Verbal Communication (Reading the 5 Channels of Body Language)

Length: 29 minutes
  • Topic 1: Communication Percentages
  • Topic 2: Body Language
  • Topic 3: Non-Verbal Awareness
  • Topic 4: Nonverbal Channels
  • Topic 5: Non-Verbal Signals
  • Topic 6: Managing Non-Verbal Signals
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Relationships & Rapport (Connecting & Bonding With Others)

Length: 21 minutes
  • Topic 1: Representational Styles
  • Topic 2: Visual Representation
  • Topic 3: Auditory Representation
  • Topic 4: Kinesthetic Representation
  • Topic 5: V.A.K. Comparison
Launch Course


If a course doesn't open within a few seconds it is most likely a "Pop-Up" Blocker.

Be sure to allow "Pop-Ups" to URC. You only have to do this once (per computer), and then just re-open the course again.


URC Courses are filled with multimedia interactions with narration and music.

Be sure you speakers are turned "ON" and not muted, and turn-up the volume to a comfortable level.


URC automatically remembers where you left off in a course.

If you need to exit out of a course that you are still in progress in, URC will prompt you when you re-open the course, and ask if you want to resume the course where you left off.


Passing score is 80% on the final Retention Test for Course Credit.

Don't worry if you miss an answer, you can always reopen the course, and then scroll down to the Retention Test and retake the quiz again. You receive URC Credit for every course you pass. You can view your Transcripts at the link on the bottom of each web page.